Returns & Refunds
a. You fail to provide notice as set above, and/or
b. You make any further use of such goods after giving notice under the clause above relating to damages and shortages and/or
c. A defect arises because you did not follow our written instructions about the storage, commissioning, installation, use and maintenance of the goods; and/or
d. A defect arises from normal wear and tear; and/or
e. A defect arises from misuse or alterations of the goods, negligence or wilful damage or any other act by you.
Please Note. We are unable to offer refunds or exchanges for personalised items, unless faulty.
It is your responsibility to ensure that all returns are packaged securely to prevent any damage in transit whilst being returned back to us and where possible in the original packaging. We will not accept any responsibility for any loss/damage or breakages in addition to your original fault during transit of the return. We ask that you raise this independently with the courier company and will assist with any photographic evidence as required.
The Memento Group, The Lodge, Clarke's Lodge, Kislingbury Road, Bugbrooke NN7 3SB United Kingdom.
Refunds will be processed back to the original payment method within 14 days of the goods arriving, confirmation, or upon request received by email, telephone or in writing.
If you have any complaints or comments about our website or any of the products supplied to you, please contact our customer service team [email protected]
- Postal/ZIP code
- Order Number
- Product Description
- Account email address
- Reason for contacting F1 Authentics
If you would like to place an order, have a product enquiry/update on an existing order or any other website related questions please email: [email protected]
All emails received will be acknowledged within 2 working days. Our opening times are 9am - 5pm Monday - Friday (UK time)
Customs & Duty Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.
Dispatching of Orders - Although we try to process and dispatch your order on the day of order, this may not always be possible, for the following reasons:
Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will dispatched in the period specified on the website
Payment Card Checks - Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.
Personalised items - items requiring personalisation for example with additional name, numbering and badges added may take an extra 3-5 days before they are ready to be dispatched
F1 Experiences Gifts
Please note we are unable to offer product exchanges on F1 Experiences free gifts. If you have any queries about your chosen F1 Experiences free gift please contact [email protected]